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Refund Policy
At GameHarbor Market, your satisfaction matters. Since our marketplace connects you with independent sellers, each transaction is covered by the seller’s own refund policy. Below outlines general guidelines and how we assist with disputes.
Eligibility and Timing
Refund requests for digital game codes or in-game items must be submitted within 14 days of purchase. Physical merchandise (if offered) has a 30-day window. To be eligible, the item must be unused or the code unredeemed. Some sellers may offer extended windows; check the seller's storefront policy before completing your order.
How to Request a Refund
Log into your GameHarbor Market account, navigate to the 'My Purchases' page, and locate the order. Click 'Request Refund' and select a reason. The seller will review and respond within 2 business days. If the seller approves, refunds are issued to the original payment method within 5–10 business days.
Dispute Resolution
If you and the seller cannot reach an agreement, GameHarbor Market’s support team can mediate. Open a ticket by emailing [email protected] with your order ID and a brief explanation. We will review the case and issue a final decision within 3 business days.
Contact
GameHarbor Market LLC
Refund questions: [email protected]